Email Basics:
1. To send us an email:
Put the name "Tammy Taylor"
AND "Product name" into the Subject line.
2. When responding
to an email that we have sent to you,
please click on "Reply".
3. Notify us
ahead of time about
attachments.
We do not open attachments
unless they have been verified ahead of time. |
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4. Set up
any filtering on your email program to accept emails coming from
either of the above email addresses.
This is especially important if you want to
receive our Weekly Specials, which are sent out at the end of the
week. Right now we try to email on Thursday
evenings.
However, even if you miss the Weekly Special email - it is available
in
Tammy’s “Nail FAQ’s by Topic”by clicking
on "W" to go to the "Weekly Specials..." page.
Links to the "W" area on Tammy's
"Nail FAQ's by Topic - W":
5. Email filtering is normally
not an issue when you reply to an email that you have received.
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| To... |
AskTammy@TammyTaylorNails.com |
| Cc... |
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| Bcc... |
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| Subject: |
Tammy Taylor products
<-- It is very important
that the name Tammy Taylor is in the
Subject line. |
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1. Virus & SPAM...
Reason: We
receive such a tremendous amount of email on a daily basis, that we
are forced to use Virus & SPAM filters.
If the name
"Tammy Taylor" is in the
Subject line,
your email is automatically placed into our
"In Box".
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2. Attachments...
Virus: Since we do receive such a
tremendous amount of email, we do not open attachments, because of a
possible Virus;
unless you contact us ahead of time, and explain that you will be
sending an attachment, AND when you will be sending the attachment;
name of attachment and approximate size of attachment.
Yes, we do
accept attachments but you must notify us ahead of time. |
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3. html & Stationary
effects...
Yes, you may send email in "html"
format, however please do not add
background effects, and do not colorize
your email page. Stationary type effects cause many problems
in emails. |
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Reply... Replying to an email...
When you Reply back to us, you MUST click on Reply; so
that when you are typing, our answer from your previous email will
be below your new typed message.
Thus: Your first message will be at the bottom of the email
message; our first answer will appear just above your first message.
And: Your 2nd message will appear at the top of the new
message.
And again: Our 2nd Reply will now appear above your 2nd
message.
Each time we email back & forth, whoever is
Replying, their message will appear at the top of the email.
The previous correspondence will appear in order below.
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Order of
messages
in
emails... |
Our 4th Reply
4th Question or Comment from you
Our 3rd Reply
3rd Question or Comment from you
Our 2nd Reply
2nd Question or Comment from you
Our Reply
1st Question or Comment from you |
| Reply |
Continually clicking on "Reply"
to respond to an email keeps all of the questions, comments &
answers intact. This allows both of us to review what we typed
on a previous email, and to be able to respond accordingly.
|
| Answer |
Since we do receive such a volume
of email, and although we try to answer within 2-3 hours of
receiving your email, emails arriving after 2:00 PM PST will
normally be answered on the following day. |
New
vrs
Reply |
When you click "New" to Reply to
an email, we then have to search for your previous question or
comment; then find our answer; copy both together and add our new
answer. This process takes too much time, and may take a few
days to a week for us to get back with you. |
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Solution for good email correspondence:
Always click on
Reply to
respond to an answer. |
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